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Refund Policy

Refund Policy

Due to the nature of our digital products (like phone credit), all sales are final and non-refundable.

For physical items:
- You can request a refund within 7 days of delivery if the product is damaged or defective.
- To be eligible, items must be unused and in the same condition received.

To start a return, contact us at digisouq.contact@proton.me.

Once approved, we’ll process your refund within 5–7 business days.

Real Customer Support

Got a question or a problem? Just email us—we reply quickly and treat every customer like family.

Secure Payment

Your transaction is 100% secure, and your payment is only confirmed once we manually verify it.

Fast Delivery

All digital products and codes are delivered instantly or within a few hours after payment confirmation. No delays.

Satisfaction Guarantee

If you don’t receive your product, or if there's an issue we can’t fix, we’ll give you a full refund—no questions asked.

Pay via Bank Transfer

We now accept payments by bank transfer from all Moroccan banks.
Once you place your order, you'll receive our bank details to complete the transfer.
Please make sure to include your order number in the transfer reference and send us a screenshot or confirmation of the payment to speed up processing.

Need help? Contact us on WhatsApp or email — we're here to assist you!